许多规模比较大的公司都有一个接待员，我们通常叫前台。T

he work of a receptionist is interesting and varied.

前台的活可是不少。

The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.

我们来看看Rose 这位前台是怎样接待来访客人的吧。

Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11：30.

ROSE： Good morning. Can I help you？

MR HUSSEIN： Good morning. Is this Modern Office Ltd.？

ROSE： Yes it is.

MR HUSSEIN： I have an appointment with the Sales Manager at 11： 30.

ROSE： May I have your name, please？

MR HUSSEIN： Hussein. Omar Hussein. I'm from the Gulf Trading Company.

ROSE： Let me see…… Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.

（DIALS）

MARIA： Mr Shelli's Office.

ROSE： Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.

MARIA： Mr Omar Hussein？

ROSE： Yes, he's from the Gulf Trading Company.

MARIA： Oh, yes, that's right. I'll come and fetch him now.

ROSE： Thanks. （REPLACES PHONE） Mr Shelli's secretary is coming down now.

MR HUSSEIN： Thank you.

MARIA： Mr Hussein？

MR HUSSEIN： Yes, that's right.

MARIA： I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.