雷竞技电竞
服务号
当前位置: 首页? 专业英语? 资源技巧? 正文

如何进行投诉和道歉

放大字体缩小字体发布日期:2008-03-25 浏览次数: 587
核心提示:遇到不满意的事情和对待需要投诉时,礼貌地说比较奏效。而且有趣的是,你可能先要说SORRY,再提出你的投诉,这样显得很有教养和礼貌,你的问题才会得到更圆满的解决。 比如,在商店里,收款员找错了钱,你可以说: Excuse me, I think youve given me the wrong change


      遇到不满意的事情和对待需要投诉时,礼貌地说比较奏效。而且有趣的是,你可能先要说SORRY,再提出你的投诉,这样显得很有教养和礼貌,你的问题才会得到更圆满的解决。

      比如,在商店里,收款员找错了钱,你可以说:

       "Excuse me, I think you"ve given me the wrong change"

       或者 "Sorry, I think this change is wrong. I gave you $20, not $10."

       在酒店里房间的调温器坏了:"Excuse me, but there"s a problem with the heating in my room."

       "Sorry to bother you, but I think there"s something wrong with the air-conditioning."

       失窃了:"I"m afraid I have to make a complaint. Some money has gone missing from my hotel room."

       房间没有整理:"I"m afraid there"s a slight problem with my room - the bed hasn"t been made."

       当人们发现自己错了而道歉,一般都会说SORRY,然后再提出把事情做好的解决办法。

       比如对应上面对调温器的投诉:"Excuse me, but there"s a problem with the heating." 或者

       "I"m sorry - I"ll get someone to check it for you." 或者 "Sorry to hear that - I"ll send someone up.

      更多翻译详细信息请点击: http://www.trans1.cn
      关键词: 投诉 道歉
      分享:


      推荐图文
      推荐专业英语
      点击排行
      Processed in 4.242 second(s), 769 queries, Memory 3.91 M
      Baidu
      map